Hotel Ratings - Stars, Diamonds & Confusion
Hotel ratings are, at best, difficult to describe. One person's 5 star is 4 diamonds to another.
In general terms, rating have to do with cleanliness, facilities and services. Within the definition of facilities would be standards and extras.
Some experts suggest 6 stars as the top rating for a handful of international standouts such as The Oriental Hotel in Bangkok.
5 Star Luxurious, spacious, immaculate and well located; projecting an ambience of sophistication. Decor and furnishings will be elegant and of the highest international quality. Rooms should have international language cable TV, IDD telephones and internet connections. The restaurant must offer fine international cuisines and superb table service.
Service should be immediate and attentive without being intrusive. Staff will be well trained, show a professional attitude and be linguistically competent in common international languages. Service might include a daily newspaper delivered each morning, turndown, personalized wake up calls.
A vast range of facility amenities must also be available. Amenities might include (but not be limited to) in room check-in, a pool, health spa, beauty and barber salon, concierge service, a business center, meeting rooms, secretarial service, personal paging, limousine service.
4 Star Spacious, spotless, extremely comfortable and appealing with a wide range of amenities. Service will be prompt and professional. Some staff should be linguistically competent in common international languages. Rooms will have international language cable TV and IDD telephone service.
The facility will have a range or amenities suitable to the location. The restaurant must have convenient hours, excellent service and delicious international cuisine.
Amenities might include (but not be limited to) a pool, health spa, beauty and barber salon, a business center, meeting rooms, and wake up calls.
3 Star Clean and comfortable to western standards and appealing to the senses; with formal service and ambience. Tile or marble bathrooms with western toilets, hot water showers and bathtubs. Laundry service, a lift/elevator and restaurant with high quality food and service.
Tourist Class Clean and comfortable air conditioned rooms with necessary furnishings and linens. Bathrooms would have western toilets and hot water showers. Laundry service, a lift/elevator and restaurant with high quality food and service.
Resources and additional rating details:
AAA Newsroom (look for "Diamond Ratings") - details that determine their 4 and 5 diamond service
A1 Tourist Guide UK details if ratings on a wide range of accommodation types